At BioShop™, we strive to provide you with the highest quality DIY beauty ingredients, perfume-making materials, aroma chemicals, and perfume concrete oils. However, we understand that there may be instances where you need to return a product or seek a refund. We are here to make this process as smooth and convenient as possible for you.
Returns
If you are not entirely satisfied with your purchase, we’re here to help. You have 7 (seven) calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have a receipt or proof of purchase.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your EasyPaisa, JazzCash, or Bank Account. You will receive the credit within a certain amount of days, depending on your order status.
Shipping
You will be responsible for paying for your shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Us
If you have any questions on how to return your item to us, contact us at the customer support page or call us at 24/7 Customer Support.
Exceptions
Please note that certain items are non-returnable and non-refundable, including:
- Opened or used products.
- Products that are not in their original condition, damaged, or missing parts.
- Any item not in its original packaging.
- Gift cards.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately for assistance. We will work with you to replace the item or issue a refund as quickly as possible.
Cancellation Policy
If you wish to cancel your order, please contact us as soon as possible. Orders can only be cancelled before they have been shipped. Once an order has been shipped, it cannot be cancelled, and the standard return policy will apply.
Policy Changes
BioShop™ reserves the right to modify this refund and returns policy at any time without prior notice. Any changes to the policy will be posted on our website.
Final Note
We value your trust and satisfaction with our products and services. If you have any concerns or issues regarding your purchase, please do not hesitate to reach out to us. Your feedback helps us improve our offerings and ensures that we continue to meet your needs effectively.