Return & Refund Policy

At Bio Shop™ – The Heart of DIY Beauty and Perfumes, your satisfaction is our top priority. We understand that sometimes a product may not meet your expectations, and we’re here to help! Please read our return and refund policy carefully before making a purchase.

🛍 14-Day Return Policy

We offer a 14-day return window from the date of delivery. If 14 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.

✅ Eligibility Criteria for Returns:

To be eligible for a return:

  • The item must be unused, unopened, and in the original packaging.
  • The product must be in the same condition as you received it.
  • A valid proof of purchase (order number or receipt) is required.

❌ Non-Returnable Items:

For hygiene and safety reasons, the following items are not eligible for return or refund:

  • Opened or used beauty and skincare ingredients
  • Custom-blended oils, perfumes, or formulations
  • Clearance or discounted items
  • Digital products (e.g., eBooks, digital cards)

🔁 Return Process:

  1. Contact Us via WhatsApp at 0323-3800415  |  03150331777 within 14 days of receiving your order.
  2. Share your order number, reason for return, and photos of the product (if damaged or incorrect).
  3. Once approved, ship the item back to our return address. Shipping charges for returns will be the customer’s responsibility unless the return is due to an error on our part (e.g., wrong or damaged item).
  4. After receiving and inspecting the return, we will notify you of the approval or rejection of your refund.

💰 Refunds (If Applicable):

  • Once approved, your refund will be processed within 7 working days.
  • Refunds will be issued via bank transfer, JazzCash, or Easypaisa as per your preference.
  • Shipping costs are non-refundable, unless the error was from our end.

🔄 Exchanges (If Applicable):

If you received a defective or wrong product, we will replace it free of charge. Just contact us within 48 hours of receiving your order.

📦 Damaged or Missing Items:

In case of damaged or missing items in your parcel, please report to us within 48 hours with unboxing video or photos for verification.

 

If you have any further questions, feel free to reach out to us on: 📧 Email: bioshop.pk@gmail.com
📱 WhatsApp: 0323-3800415  |  03150331777
🌐 Website: www.bioshop.pk

Thank you for choosing Bio Shop™ – Pakistan’s Favorite DIY Beauty & Perfume Ingredients Store!